FAQs

International Shipping

Q: Do you ship internationally?

A: Absolutely! We proudly offer worldwide shipping.

Order Tracking

Q: How do I track my package?

A: Keeping you in the loop is our priority. You can easily monitor your order's status by using the tracking number and link provided in your order fulfillment email. Alternatively, if you need assistance, don't hesitate to reach out to us at sales@rosetose.com or visit our Contact Us page. We're here to help.

Cancellations

Q: Can I cancel my order?

A: We understand that plans change. You have a 12-hour window from the time of purchase to request a cancellation. After this period, we're unable to make any changes to your order.

Delivery Time

Q: How long does it take for an order to arrive?

A: Your patience is appreciated! Once your order is shipped, you can expect it to arrive within 10 to 15 business days. The delivery time may vary based on your location and product availability. Rest assured, we'll notify you with an email confirmation as soon as your order is on its way.

Refunds and Returns

Q: What is your refund/return policy?

A: Your satisfaction is our guarantee. If for any reason you're not completely happy with your order, you have a generous 30-day window to request a return or refund. For more detailed information, please refer to our comprehensive refund policy. We're here to make your shopping experience exceptional.