At  ROSETOSE, we strive to provide you with only the best products. If you are not 100% satisfied with your purchased product within 15 days of receipt, we will provide you a refund.  

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Intimate products, sanitary goods, hazardous materials, or flammable liquids or gases are not eligible for refund. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Contact us using the Contact Us page on our store to initiate a refund request. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim. If approved, a refund will be processed, and a credit will automatically be applied to the original method of payment. Please note that shipping fees are not refundable.

Returned/Undelivered Items

In the case that an item is returned as a result of a customer providing a wrong address or an item is not picked up by a customer after a delivery notice is placed, the customer shall be refunded less the shipping cost and restocking fee of $5.95


Late or missing refunds (if applicable)

If you are yet to receive your refund, please contact your financial institution and contact us using the Contact Us page on our store. Please note that it may take somedays before your refund is posted.

Sale items

Only regular priced items may be refunded.


Exchanges

Items are replaced if they are defective or damaged. 


Shipping

To return your product, please use the Contact Us option in our store to submit the request.

You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance.