At ROSETOSE, we are dedicated to providing you with exceptional products and service. If, for any reason, you are not completely satisfied with your purchase within 30 days of receiving it, we are here to make it right with our hassle-free refund and return policy.
Eligibility for Refund
To be eligible for a refund, please ensure that your item meets the following criteria:
The item must be in the same condition as when you received it.
It must be returned in the original packaging.
Please note that, for sanitary reasons, earrings are non-refundable.
To process your return efficiently, we kindly request that you provide a receipt or proof of purchase along with your returned item.
Initiating a Refund
To initiate a refund request, please visit our Contact Us page on our store. Our dedicated team is ready to assist you promptly.
Once we receive and inspect your returned item, you will receive an email notification confirming the receipt and the status of your refund request. If your request is approved, the refund will be processed, and the credit will automatically be applied to your original method of payment. Please note that shipping fees are non-refundable.
In cases where an item is returned due to a customer-provided incorrect address or failure to pick up the item after a delivery notice, we will issue a refund less the shipping cost.
Late or Missing Refunds
If you have not received your refund, we recommend first contacting your financial institution. If the issue persists, please reach out to us using the Contact Us page on our store. Please keep in mind that it may take some time for the refund to be posted.
We are committed to your satisfaction. If you receive a defective or damaged item, we will happily replace it.
To return your product, please use the Contact Us option in our store to submit the request. You will be responsible for covering the shipping costs for returning the item, as shipping costs are non-refundable. Depending on your location, the time for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for added peace of mind.
At ROSETOSE, your satisfaction is our top priority. If you have any questions or need further assistance, please do not hesitate to reach out to us. We are here to ensure your shopping experience is nothing short of excellent.